Communicating effectively in times of epidemics

Goals

Adapt communication skills to the constraints posed by the epidemic situation: effective use of digital tools to communicate at a distance and effective face-to-face communication with masks.

Prerequisite

None

Contents

Optimize your communication from a distance

• Use the different channels of distance communication (written, oral, visual) in order to establish and maintain the desired contact with the interlocutors without wasting time unnecessarily.

• Key communication elements to facilitate the conduct of a virtual meeting

• Constructively express listening and assertiveness, availability and refusal (saying "no"), using digital tools.

Optimizing face-to-face communication by wearing a mask

• Adapt and manage the wearing of the mask in relation to self-image and communication needs

• Masked non-verbal communication: eyebrow expression, posture, gestures.

• Expressing listening and assertiveness by wearing a mask