Adapt communication skills to the constraints posed by the epidemic situation: effective use of digital tools to communicate at a distance and effective face-to-face communication with masks.
Optimize your communication from a distance
Use the different channels of distance communication (written, oral, visual) in order to establish and maintain the desired contact with the interlocutors without wasting time unnecessarily.
Key communication elements to facilitate the conduct of a virtual meeting
Constructively express listening and assertiveness, availability and refusal (saying "no"), using digital tools.
Optimizing face-to-face communication by wearing a mask
Adapt and manage the wearing of the mask in relation to self-image and communication needs
Masked non-verbal communication: eyebrow expression, posture, gestures.
Expressing listening and assertiveness by wearing a mask