Details
Goals
- Prepare meetings efficiently
- Manage a meeting methodically to meet its objective
- Involve all participants to develop the full potential of the group and reach tangible results
- Handle difficult behaviors and sensitive situations during meetings
- Ensure follow up
Target audience
Anyone who conducts meetings or working groups
Prerequisite
None
Contents
Organise and prepare productive meetings
- Preliminary questions; challenge the need for the meeting
- What type of meeting will lead to the best result? Set a SMART goal.
- Define the agenda
- Involve the participants beforehand
- Set up the meeting (define the style, timing, resources); TOMATES-tool
- Prepare logistics
Manage the meeting; involve the participants
- Successfully start the meeting; define the “rules of engagement”
- Manage the timing and the agenda
- Involve every participant
- Listen, rephrase, summarise: get participants to listen
- Handle ideas and propositions; enhance productivity and group work; make decisions
- Control communication; handle difficult situations: individual or collective disturbances, digressions
Close the meeting and follow up
- Respect the length of the meeting
- Close the meeting: define a what-to-do list and a who-does-what list
- Write a report (or have it written)
- Follow up on the actions
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