• To discover assertiveness and the aspects of assertive behaviour
  • Working to the best (possible) outcome for both parties
  • To train using assertiveness tools

Target audience

Anyone wishing to be more assertive avoiding the use of harmful behaviours such as aggression, submission, manipulation or abandonment.




Assertiveness: an overview

  • Definition: being assertive (not being the bullied one) with respect for the other (nor the bully)
  • Position assertiveness against other behaviour (submission, aggression, manipulation). Link with one’s “position in life” (input from transactional analysis)
  • Efficiently reach an Ok+ / Ok+ situation

Characteristics and tools of assertiveness

  • Stay calm. Fundamentals of non-violent communication
  • Factualise. The differences between fact, judgement, opinion, feeling
  • Depersonalise. Do not reduce the other to his behaviour
  • Be aware of the emotions in play
  • Listen actively
  • Look for solutions, put yourself in constructive modus
  • Imply the other, make him the actor in the situation
  • Use assertive language
  • Make sure verbal and non-verbal communication is coherent

Dare to name things

  • Use the DESC method to formulate criticism or a wish for improvement
  • Express disagreement, refusal

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Next session(s)


Tue. 23 Nov.

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