Improve your interpersonal skills

Goals

• Improve interpersonal skills in all circumstances
• Become aware of the pitfalls of communication and avoid them
• Adapt to the situation and involve the other person in the communication
• Practice active listening
• Assert yourself in your communication; manage difficult situations

Target audience

Anyone willing to improve one’s communication skills.

Prerequisite

None

Contents

What is communicating?

• Rediscover the fundamentals of communication
• Become aware of possible interferences and avoid communication pitfalls
• Avoid conflict between the verbal and non-verbal part of the communication
• Identify your style of communication
• Discover the different attitudes (parent-adult-child) in transactional exchanges

Adapt yourself; involve the other person in the communication

• Take into account the position and motivation of the other person
• Try to listen, understand the other person; appropriate and memorise his messages
• Adapt your communication, synchronise
• Encourage the dialogue, adapt your listening position, show empathy
• Implement active listening: listen, ask questions, rephrase and ask validation

Show assertiveness to better communicate

• Characteristics of assertive communication behaviour
• Non-violent communication and assertiveness: essential life skills
• Adapt a positive and constructive approach; adapt your attitude and vocabulary
• Provide feedback; dare to name things
• Handle difficult situations