Coach and train your (new) team members

Goals

• Understanding the key mechanisms of training and coaching adults
• Prepare and frame your coaching and training activities
• Train and pass on knowledge and skills
• Appreciate, follow the learning and the progress of your team member
• Enhance your communication

Target audience

This training is intended for managers and any other person involved in the training and coaching of current and new personnel.

Prerequisite

None

Contents

Introduction

• What does training mean? What does coaching mean? What is the difference?
• Understand the basics of learning and andragogy (training for adults)
• How does one learn? How does one remember? Significance and consequences for a manager/trainer

Prepare and frame your coaching activities

• Identify the elements to be communicated: key skills, know how, social skills, professional practices…
• Identify the needs of your team member: expectations, level of autonomy, commitment
• Adapt the learning method(s) to the situation and the team member
• Set up and communicate the supporting framework: objectives, actions, progress and follow-up

Train and pass on knowledge and skills

• Rely on the employee's representations and current knowledge
• Use questions as a learning lever
• Learn by example; show; work together; be present
• Vary the approaches.  Stimulate all the senses to promote memorisation and appropriation
• Make your employees active and actors in their learning

Follow up and appreciation of the evolution of team members

• Observe and listen actively; ask for feedback; focus on clear and defininte facts
• Value the acquired knowledge and encourage progression
• Offer constructive criticism
• Adapt your coaching style to the growing autonomy of your employees

Optimise your communication to improve training and coaching

• Do more than just “pass on the information”
• Avoid pitfalls in communication
• Understand the impact of non-verbal communication
• Explain well: efficiently deliver a message and verify it is well understood