Optimise interpersonal skills with process communication

Goals

Understand your own way of interacting with others, in order to communicate and interact effectively.

Target audience

Managers in charge of employees of various profiles and sensibilities; HR managers wishing to meet the challenge of a diverse workforce; or anyone wishing to function better in a collective with a high diversity.

Prerequisite

None

Contents

Know

Self-awareness: knowing how I work and where my dysfunctions are

• Spontaneous abilities
• Perception mode and communication channel
• Motivations and resources
• Stress sequences and failure mechanisms

Consciousness of others: know the OTHER’S operative modes / dysfunctions

• 6 different modes of perceiving, communicating and interacting
• Shifts and miscommunication
• Positions and masks
• Taking into account the context and its impact

Take Action

Self-management

• Management of emotions, stress, motivations and resources
• Develop your interpersonal skills

Relationship management

• Recognize your interlocutor and adapt to him/her
• Interact effectively with others (in conscience)
• Working together and thwarting the mechanisms of failure (conflicts, blockages, breaks ...)