An IT Trainer on Microsoft 365

Job Description

• Provide training: provide training to end- users, re-train users when functionality has changed etc. Training in formal class-room-style training and one-on-one training-on-the-job on an as needed basis.    
• Create Manuals: creating user-manuals for office tool and update it when necessary
• Update Manuals: updating previously mentioned as functionalities are added, changed etc.
• User Support: helping users to find ways on using the software so it answers their needs.
• Helpdesk support: mainly involves communicating with users in order to find out exactly what their problem is...
• Testing: testing new or changed functionalities

Requested Profile :

• You have minimum a (technical) high school degree;
• You have at least 6 months experience in training and support;
• You are familiar with the Windows environment and MS office - knowledge of another environment is a strong plus;
• Besides English, you can express yourself fluently in French.
• Due to a combination of excellent communication skills and professionalism, you're able to win the trust of our clients.
• Quick learning ability is required as well as teamwork spirit and ability to integrate in a multilingual environment
• Experience within a European Institution or another European Body is considered as an advantage

Location 

• Brussels
• Possibility to travel abroad